Terms of service

Introduction

These general Terms & Conditions apply when you, as a consumer (“Customer”), place an order through [www.kompleteegypt.com](http://www.kompleteegypt.com) (the “Website”).

These Terms of Use form a binding agreement between the Customer and *Komplete Egypt, an Egyptian company registered under commercial registration number *\[please insert your number]**.

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Orders

By using this Website and placing an order, the Customer agrees to these Terms of Use.
It is the Customer’s responsibility to carefully read and understand the Terms prior to making a purchase.

The Customer may remove items from the shopping cart at any time before finalizing the order.

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Order Confirmation

Once an order is placed, an automatic confirmation email will be sent to the email address provided by the Customer. This email serves as proof of purchase.

Please ensure that your email address is entered correctly. We recommend saving this email for future reference.

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Payment, Prices & Fees

All prices are listed in *EGP (Egyptian Pounds)* and include VAT as per applicable laws.

The displayed price is the total amount due—no hidden fees.

We accept major credit and debit cards (e.g. Visa, MasterCard), as well as *Paymob, **Apple Pay*, and other secure payment gateways where available.

If payment is not successfully processed, the order will not be fulfilled.

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Taxes

All prices shown include applicable *Value Added Tax (VAT)* in accordance with Egyptian legislation.

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Delivery & Cancellations

If a delivery is delayed and the Customer no longer wishes to complete the purchase, it is the Customer’s responsibility to notify *Komplete Egypt* and request a cancellation.

However, if the order has already been dispatched, the Customer is obligated to accept the delivery.

Cancellation is only valid once confirmed by *Komplete Egypt*, either by email or phone.