Refund policy

In Accordance with the Egyptian Law,

Customers may return products within 14 days of purchase, no reason required, provided that:

•⁠ ⁠The product is unused, unopened, and in its original condition and packaging.
•⁠ ⁠Shipping fees may apply.

Exchange Policy for Damaged, Missing, or Incorrect Items:

•⁠ ⁠You must notify us on the delivery day or within 48 hours max, with detailed photos.
•⁠ ⁠Requests submitted after this timeframe may be declined.
•⁠ ⁠Used or unsealed items are not eligible for exchange.

Important Notes:

•⁠ ⁠In case of damage, missing, or incorrect items, shipping is free and handled within 3 working days.
•⁠ ⁠Packaging must be intact and products unused.
•⁠ ⁠We do not accept exchanges for items that were used, damaged, or tampered with after delivery.
•⁠ ⁠For products not purchased through our official website, please contact the vendor or retailer you bought them from directly. We are only able to assist with orders placed through our official website, Facebook page, or Instagram.

Return Policy

Damaged or Defective Products

•⁠ ⁠If you receive a product that is damaged or defective, you are eligible for a return or exchange at no additional cost.
•⁠ ⁠No return or exchange fees will be applied in this case.

Returns Due to Personal Preference

•⁠ ⁠If you wish to return a product for reasons such as change of mind, scent preference, or any other reason where the item is not defective or damaged, the standard return fee will apply.

Email: info@kompleteegypt.com

Phone: +20 11 18061888

Working Hours: Daily (excluding weekends), 11 AM – 6 PM

Or message us via our official social media pages.