FAQs
Where do you deliver?
We deliver to your doorstep all across Egypt and stay tuned for more countries.
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How much delivery cost?
Our premium delivery:
50 EGP All over Egypt.
And check our offers, we always have free delivery offers.
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Once I place my order can I change my delivery address?
If you have made a mistake entering your delivery address or need to make a change, please contact us as soon as possible at info@kompleteegypt.com or call us on +20 111 806 1888. We will make every effort to ensure the correct delivery of your order.
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Where’s my package?
Once an order is out for a delivery, you will receive an email with an order confirmation. If you haven’t received a delivery confirmation email within a few hours of placing your order, please check your ‘spam’ folder.
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What if my package arrives damaged?
If your package was damaged during the delivery, please save the box and notify us immediately at info@kompleteegypt.com or call us.
We will arrange for our delivery agent to pick up and inspect the damaged package and the damaged package will be replaced.
How do I start a return request?
We are sorry you want to return your purchase. Please contact our customer service team at info@kompleteegypt.com or +20 111 806 1888 in order to start the return process.
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What forms of payment do you accept?
We currently accept cash on delivery (COD) or we can send a POS machine to your door (Visa/Mastercard).
What’s your return policy?
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If you would like to return the product please send us an email to info@kompleteegypt.com within 14 days of your purchase and we will start the return process. Shipping fees are non-refundable. Please note that the package is non-returnable if the product is used, damaged, or is not in the same condition as you received it.
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Where can I purchase Komplete products?
You can purchase Komplete products from our website (www.kompleteegypt.com) or from our social media accounts (Facebook & Instagram). Or by calling or WhatsApp our customer care number 01118061888. We also are available on Noon and Amazon.
Can I change or cancel my order once it has been placed?
If you need to make a change or cancel an existing order, please contact info@kompleteegypt.com or +20 111 806 1888 for assistance.
Do your products have expiration dates?
The expiration date is on the back of every package.
What dosage should I use with Komplete Wash?
If your washing machine is 8 Kg or less, one sachet is sufficient for washing and removing stains for one wash. Use 2 sachets if your washing machine is 9 Kg or more.
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Do I need to add any additives to Komplete Wash?
Komplete Wash does not require any additives as our formula is already developed for cleaning, stain removing and color enhancing with a balanced scent of freshness..
Still have questions?
If you are having any site issues, or have additional questions,
please email us at info@kompleteegypt.com